In-Park Services Director

Specific Duties and Responsibilities

• Development of strategies and initiatives to maximize the financial & operational performance.
• Oversight of all operational functions related to the safe, efficient, and effective operation of Food & Beverage, Retail, Rentals, Purchasing, and Warehouse departments; as well as, overseeing the operation of the Information Systems Department
• Budgeting and maintenance of department operating expenses, labor, revenue and cost of sales to include accurate monthly financial forecasting.
• Maintain guest satisfaction levels as relates to park cleanliness, team member guest service, and efficient operations of every revenue location.
• Ensure Staffing & Training plans provide the support necessary to consistently execute the Service Mantra – Friendly, Clean, Fast, & Safe; while maximizing revenue opportunities.
• Play a leadership role in the development, rollout, and execution of new product, pricing, promotional strategies & sponsorship opportunities.
• Participate in long range planning for continued net profit growth of the revenue departments.
• Monitor guest feedback and provide recommendations to the Park Management team to improve product offering and responsiveness to service objectives.
• Interface and support various Marketing, Administration, Maintenance, Finance, and Corporate Partnerships initiatives to ensure successful implementation of all special projects, events, and programs.
• Maintain and adhere to Six Flags standards and actively enforce all park policies & procedures.
• Build effective relationships throughout the Park & Corporate management team to ensure the effective execution of the Park’s business plan and ensure company goals are met.
• All other duties as deemed necessary by Senior Management.

Reporting Structure

• Reports directly to the Park General Manager.
• Dual reporting to the Corporate Directors of Food & Beverage, Retail, Purchasing, and Information Systems

Skills and Qualifications

• Minimum of six (6) years of progressive experience in theme park management with a strong background in revenue related disciplines.
• Bachelor’s degree in Business Administration or related field.
• Should have demonstrated leadership in driving change relative to the guest and team member experience.
• Strong analytical skills to monitor and analyze market trends and internal performance trends.
• Must be able to demonstrate excellent written and oral communication, mathematics, and interpersonal skills.
• Must possess strong leadership and motivational skills.
• Accounting/financial skills to effectively prepare and monitor financial plans.