JOB SUMMARY: The Lead Scheduling Center Representative demonstrates proper procedures to schedule and coordinate appointments for all physicians and mid-level providers across all identified locations. Answers the telephone in a pleasant manner and in accordance with departmentally approved scripts. Works with the patient and or family member and the appropriate physician or responsible staff members to address the patient's needs in a timely and professional manner. Schedules all patient appointments coming through the main appointment line or through the on-line appointment requests. Demonstrates the proper call handling and scheduling protocols for the team.
REQUIREMENTS: Entry level knowledge; basic employment skills; High School diploma: GED equivalent or High School certificate. 2 - 5 years of experience. Microsoft Office Suite; Basic computer skills; Cerner; Standard Office Equipment; Medical terminology; Critical thinking skills. Demonstrates the ability to follow verbal instructions, as well as the ability to communicate effectively both verbally and in writing.
Additional Information
As one of the largest health care providers in Maryland, with 13,000 team members, We strive to CARE BRAVELY