Job Summary: The Trainer’s role at Great Wolf’s Call Center is pivotal in crafting and implementing comprehensive learning and development strategies and programs. As a key player in a team that directly engages with guests for sales or service support, the Trainer will operate within a hybrid structure that includes both in-house leadership and near-shore vendors. The ideal candidate will excel in collaborating and presenting content to remote partners, demonstrating a fervent commitment to and proficiency in fostering impactful training solutions. This position offers the chance to contribute to broader Corporate learning and development projects, depending on availability. Working with the L&D Manager and the leadership team, the Trainer will be crucial in extracting performance data, creating educational resources, and pioneering innovative practices that bolster essential business objectives encompassing sales results, guest satisfaction, and leadership development. The contributions of this role are designed to benefit both frontline staff and managerial groups.
Responsibilities:
Required Qualifications:
Preferred Qualifications:
Home Office /Computer/ Internet Requirements:
Physical Requirements:
Compensation and Benefits
The expected compensation range for this position is $60,000 - $70,000. This is in addition to a number of other benefits including: